Terms And Conditions

Terms and Conditions for the Love4LFC Shop

These terms and conditions were last updated on 12/10/11. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Love4LFC. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

Goods are supplied by our suppliers directly to you and the contract of sale then exists between you and Love4LFC. These terms and conditions cover all sales made through the Love4LFC Shop.

Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Sales tax

Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.

Payment methods

You may order online using PayPal. All prices are in pounds sterling (£) and PayPal transactions for orders outside the UK will be converted by PayPal at their current exchange rates.

Returns and Refunds

We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods. You will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
Sealed audio / video recordings or computer software which have been opened
Goods made to the customer’s personal specifications

Delivery arrangements

Your shopping basket displays the goods you wish to purchase. We endeavour to process all orders within 48 hours dependent on availability. We will attempt to notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

Complaints

Should you have a complaint with the service or product we provide please contact us by e-mail: sales@love4lfc.com.

Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret.